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Staff UX Researcher, Payments Growth (Mixed Methods)

Airbnb

United States

$180,000 - $224,000 a year

Senior

On-siteDesign

Source checked 8 hours ago.

Posted 8 days ago.

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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

NOTEThis role is hybrid and will require the candidate to be based in San Francisco Bay area. The successful candidate will be expected to work from the San Francisco office at least 2-3 days per week.

The Community You Will Join:

Research has been part of Airbnb from the beginning, ever since Paul Graham told the Airbnb founders, "go to your users." As designers, the founders embraced this advice and got on a plane to meet with Airbnb hosts that very weekend.
Since those early days, the value of research has been baked into Airbnb's product culture.
With over 5 million hosts and 2 billion global arrivals, payments are crucial to the experience.
Every time a guest books or a host gets paid across 190 countries, they rely on a seamless system.
When it works, it drives loyalty; when it fails, it costs bookings—making research in this space critical to our business and our mission of belonging.

The Difference You Will Make:

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