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Customer Support Associate with Norwegian & English – Sofia

Sutherland

Sofia, Sofia City Province, Bulgaria, //23, Bulgaria

€21,600 - €24,000 a year

Entry

Customer support

Source checked 10 hours ago.

Posted 15 days ago.

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Company Description

About Us

For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.
With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.

Job Description

🎯 About the Role

We are looking for Voice Customer Support Associates with Norwegian and English to handle inbound customer calls for a leading international telecommunications provider. This is a pure customer service role with no sales or upselling, focused on resolving customer issues and providing accurate, professional support.

Key Responsibilities

Handle inbound customer calls and provide professional support
Resolve customer issues related to services, billing, SIM cards, top-ups and roaming
Provide accurate information and troubleshoot basic issues
Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
Document customer interactions accurately in the system
Maintain high standards of quality, empathy and professionalism in every call

Qualifications

🧠 What We're Looking For

Must-have:

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