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100% show salaryAverage in CAD: CA$135,878 - CA$171,882

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Supervisor, Premium Support (French/English)

Airbnb

Canada·CA$80,000 - CA$93,000

CA$80,000 - CA$93,000

senior

RemoteCustomer support

Source checked 9 minutes ago.

Posted 1 day ago.

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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Difference You Will Make:

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Supervisor. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team.

The Supervisor supports one or more internal CS services.
The Supervisor is an operational leadership role that requires substantial experience in customer service and team management.
Supervisors oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills.
Strong organizational skills and the ability to balance real-time and planned work are also required.
They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.

A Typical Day:

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