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Director, Business Planning & Central Operations

Lyft

Nashville, TN

$157,440 - $196,800 a year

Executive

On-site

Source checked 15 minutes ago.

Posted 13 hours ago.

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At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Sitting within the broader Safety & Customer Care team, Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses — spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale.

The Director of Business Planning & Central Operations is a newly created role at the center of how Customer Care runs and grows.
This leader will ensure the org is resourced and positioned for the future, and will own the functions that keep Customer Care financially disciplined and execution-ready.
Reporting to the Senior Director of Customer Care Operations, they will lead five functions: Planning & Forecasting, Workforce Management, Readiness & Integration, Vendor Management, and Support Excellence.

What You'll Do

Business Planning & Strategy

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