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Customer Success Manager - Mid Market

Searchable

Utah, Salt Lake City

$100,000 - $130,000 a year

Mid

Customer support

Source checked 7 hours ago.

Posted 29 days ago.

Preview below. Want everything? Open the full job page.

About Searchable

Searchable is an agentic marketing platform built for the age of AI search. ChatGPT, Claude, Perplexity and Google AI Overviews have transformed how people discover information. Brands now need to measure and optimise their visibility across all of the major AI search engines.

We help companies grow their organic presence across SEO, AEO, and GEO through a fully agentic platform that identifies opportunities, recommends actions, and automates improvements with Searchable's AI agent.
We're at $5M ARR in just 10 months, backed by top angels and VCs, and building the team that will define the category.
If you thrive in a startup culture where people put in hours because they love solving hard problems and taking radical ownership, you'll fit right in.

The Role

You'll be one of the first Customer Success Managers on Searchable's U.S. team, working 3-4 days a week in our Salt Lake City office and reporting to the Head of Customer Success. You'll own a book of mid-market brands and agencies from onboarding through renewal and expansion.

This isn't a support seat or a relationship-only role.
You'll manage a larger book with faster cycles, so you'll need to know where to spend your time, help customers turn AI Search data into decisions quickly, and build the scalable playbooks, reporting and programs that let the team grow without adding headcount at the same rate.

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