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Senior Customer Success Manager, Commercial

Culture Amp

Chicago, IL

$120,000 - $150,000 a year

SeniorOn-siteCustomer support

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We're big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.
Join us on our mission to make a better world of work.
Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work.
Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams.
Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.
For more information visit cultureamp.com .
How you can help make a better world of work
We're looking for a Senior Customer Success Manager to partner with our Named Commercial (Mid‑Market) customers to drive adoption, retention, and expansion outcomes across Culture Amp's Employee Experience and Performance platform.
You'll be the strategic, post‑sale partner to People & Culture leaders, building success plans, leading executive strategy reviews, and translating people science insights into action.
This role manages a broad book of business, collaborates very closely within our pod - model that includes Account Management, Renewals, and Account Executives.
Other collaborators include People Science, Customer Trainers, Implementation, and Support.
This role advocates for the customer voice to influence our roadmap.
You'll thrive here if you're deeply curious, customer first, and outcomes focused.

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