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Digital & Scaled Customer Success Program Manager

Asana

Chicago

$147,000 - $167,000 a year

Mid

On-siteCustomer support

Source checked 9 hours ago.

Posted 7 days ago.

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Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration.
From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency.
We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time.
As a Digital & Scaled CS Program Manager, you will be a hands-on, technically adept owner of the build and execution layer of our Digital and Scaled CS program.
Sitting at the intersection of Customer Success, Sales, Revenue Operations, Marketing, and Product Engineering, you will be the driving force behind turning digital CS strategy into working programs, maintained playbooks, enabled teams, and well-run vendor partnerships.
Day to day, you will design and refine customer journeys, manage vendor relationships, and ensure every active program reflects both lifecycle best practices and real-world account reality.
This role is based in our Chicago office with an office-centric hybrid schedule.
The standard in-office days are Monday, Tuesday, and Thursday.
Most Asanas have the option to work from home on Wednesdays.
Working from home on Fridays depends on the type of work you do and the teams with which you partner.
If you're interviewing for this role, your recruiter will share more about the in-office requireme nts.

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