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Senior Product Engineer (AI)

Plain

London office

£90,000 - £140,000 a year

Senior

RemoteSoftware engineering

Source checked 9 hours ago.

Posted 10 months ago.

Preview below. Want everything? Open the full job page.

Plain is redefining customer support for the next generation of B2B companies. We're building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships.
Some of the world's most forward-thinking companies - like Cursor, Raycast, and Granola - trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI.

B2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support from a siloed function to a company-wide effort across Slack, Discord, and any other channel you talk to customers in. The old way - slow, manual, and disconnected - no longer works.

This role is hybrid with 3 days a week in our London office.

WHAT YOU'LL DO

We're in a rare spot. Plain is already powering support for high-growth companies with a lightning-fast, deeply scalable platform. AI has been part of our DNA from the start. Now we're doubling down to define how it shapes every layer of modern customer support.

This is where you come in.

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