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Senior Associate, Compliance Advisory

Chime

Chicago, IL, USA; New York, NY, USA; San Francisco, CA, USA

$101,000 - $140,000 a year

Entry

Source checked 9 hours ago.

Posted 2 days ago.

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About the Role

The Sr. Associate, Compliance Advisory partners with Complaints, Product, Operations, and other business teams to provide compliance guidance as a second line of defense.

The role

supports consumer complaint oversight, new and existing product operations advisory, agent readiness, member- and agent-facing communications, and process improvement while identifying consumer and regulatory risks and helping drive issues through remediation and implementation.

In this role, you can expect to

Complaints Management

Advise the first line of defense on complaint-management requirements, regulatory expectations, and industry best practices.
Review complaint-handling processes, procedures, controls, and documentation; identify gaps and recommend remediation, maintaining ownership of the issue lifecycle from informing the business of identified gaps and recommendations through completed remediation and implementation.
Recommend and implement process improvements that balance regulatory

requirements

with innovative, member-friendly solutions.

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Senior Associate, Compliance Advisory