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Strategic Customer Success Manager

MongoDB

Toronto·CA$130,000 - CA$180,000

CA$130,000 - CA$180,000

exec

On-siteCustomer support

Source checked 7 hours ago.

Posted 6 days ago.

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Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their investment.

The Role

As a Strategic Customer Success Manager, you are a trusted technical and business advisor helping our most significant strategic accounts navigate their long-term roadmaps on MongoDB.
You'll be responsible for maximizing customer lifetime value and success for a book of G2000 business, acting as a strategic partner to C-suite and technical leaders to align MongoDB's capabilities with their multi-year IT transformations.
You'll drive customer retention, proactive consumption, and executive-level advocacy.
You'll build deep relationships with CIO/CTO personas, understand the nuances of complex market challenges, and orchestrate global resources to deliver transformative business value where your customers need it most.
We are looking to speak to candidates who are based in Toronto, ON for our hybrid working model.

Key Responsibilities

Customer Advisory

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