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Quality Operations Lead, Gen AI

Scale

San Francisco, CA; New York, NY

$134,400 - $168,000 a year

SeniorOn-siteOperations

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The quality of data underpins Generative AI programs. At Scale, Quality Control is responsible for ensuring data we deliver to the world's leading AI customers is state of the art.
As a Quality Operations Lead, you'll own that call for some of our highest-impact Generative AI programs.
You'll lead a large team of quality control specialists to measure and improve quality across these programs, from multilingual post-training data to agentic RL environments.
You will work on frontier-level problems – the programs you work on train the models people are talking about.
You will hold delivery teams accountable across our highest-impact projects – helping solve nuanced quality issues, as well as leading strategic initiatives to enable reliable, scalable operations across the organization.

What you'll do

Lead and grow a team of quality specialists - hire, coach and calibrate this team of specialists.
Turn unclear customer

requirements

into clear standards - work with delivery teams to interpret and improve customer requirements, and then turn that into measurable signals of data quality.

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