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Operations Enablement Lead

Affirm

Remote US

$130,000 - $180,000 a year

Senior

Remote

Source checked 3 hours ago.

Posted 12 days ago.

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At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About Ops Enablement

The Operations Enablement team builds the capabilities required to deliver fast, accurate, and high-quality servicing experiences for Affirm's customers and merchants—while identifying opportunities to eliminate the need for them to contact us in the first place.
We partner across Operations, Product, Engineering, Vendor Management, Legal, and Compliance to ensure every agent is trained, equipped, and able to deliver measurable results from day one.
Operating across the full servicing lifecycle, we translate new products, policies, and business

requirements

into scalable operational capabilities. Our work includes designing training and operational readiness strategies, standing up new servicing experiences, defining and measuring interaction quality, and ensuring agents can quickly access the information they need to resolve issues correctly.

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