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Senior Customer Success Manager

Fyxer

London

£80,000 - £100,000 a year

Senior

RemoteCustomer support

Source checked 7 hours ago.

Posted 24 days ago.

Preview below. Want everything? Open the full job page.

At Fyxer, we're not building a traditional Customer Success team - we're building a high-leverage, commercial motion that turns relationships into revenue and support into strategic partnership. Our CSMs don't just react - they lead.

This is a hands-on role for a commercially-minded operator who thrives in ambiguity and is excited to build from zero. You'll work with our largest and most complex customers - and the ones with the most potential - to drive renewals, find expansion opportunities, and turn usage into value and value into growth.

We're looking for someone who was an Account Manager in a past life - someone who understands how to sell through success, multithread across an org, and turn commercial goals into long-term partnerships.

WHAT'S ON OFFER:

This role is hybrid in our London office (remote work is not available)
Salary: £70,000 - £90,000 year + bonus + equity + benefits
Violaine Yziquel, our CCO, is the hiring manager

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

You'll be at the frontline of our Customer Success motion - helping define it while actively delivering results. We don't yet have all the tooling, playbooks, or workflows in place - you'll help build them, while making sure our biggest customers are supported, engaged, and growing.

Success means:

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