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Manager, Fraud Operations

Affirm

Remote Canada

$101,000 - $151,000 a year

MidRemote

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At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About the Operations team

The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence.
The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management.
We drive efficiency, resolve issues quickly, and scale operations as the business grows.
Our goal is to deliver seamless support while maintaining high standards and reducing risk.

About the role

As a Fraud Operations Manager, you will play a critical, strategic leadership role responsible for overseeing operations across multiple Fraud Operations teams and pods, including those focused on disputes and compliance work.
You will lead and develop people leaders and Individual Contributors (ICs) and be accountable for defining and executing a strategy to improve team function and drive scalable efficiency.
A primary focus is cultivating a high-performance, psychologically safe culture that ensures teams meet business objectives, including productivity and accuracy, while fostering a strong sense of belonging, inclusion, and personal development.

What you'll do

Lead & Develop Talent

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