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Customer Success Engineer

Algolia

Remote - Australia

A$130,500 - A$163,000 a year

Mid

RemoteCustomer support

Source checked 4 hours ago.

Posted 14 days ago.

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Algolia is the retrieval intelligence layer that turns intent into trusted, decision-grade outcomes.
Powering more than 1.7 trillion queries a year for over 18,000 customers with millisecond latency and 99.999% reliability, we are the recognized leader for Search and Product Discovery by top industry analyst firms.
The Algolia platform turns a company's products, content, and business rules into data that humans, applications and AI agents can act upon.
The result is trusted customer experiences with stronger conversions for measurable business impact.
As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our agentic, generative, search & discovery platform successfully.
You'll partner closely with customers to deliver high-quality technical onboarding, solution design, best-practice guidance, and hands-on implementation support.
This role is ideal for someone who is deeply curious, loves solving complex technical problems, and is energized by learning and applying new technologies including modern development patterns, cloud infrastructure, and emerging AI capabilities.
You'll work across a variety of customer architectures and use cases, helping teams design performant, scalable solutions while championing technical excellence.
You will also support our Professional and Expert Foundation offerings, acting as a Technical Owner for assigned accounts and ensuring smooth delivery through clear communication, rigorous documentation, and thoughtful stakeholder alignment.
Success in this role means being proactive, reliable, and collaborative, balancing customer-facing delivery with internal best practices such as strong documentation habits and ongoing knowledge sharing.
If you're excited by the idea of shaping customer outcomes, diving into new tools and technologies, and working in a team that values craftsmanship, curiosity, and continuous learning, we'd love to meet you.

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