Logistics Coordinator - Customs Brokerage

Company Description

• "We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
• Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Position Summary

• The Logistics Coordinator in the Customs Brokerage department is responsible for identifying and understanding customer transportation needs while ensuring the timely, accurate, and compliant movement of freight and information.
• This role serves as a critical link between customers, transportation providers, government agencies, and the Expeditors network, coordinating customs clearance activities and transportation services to support uninterrupted supply chains.
• Success in this role requires a customer-focused mindset, strong attention to detail, problem-solving abilities, and excellent communication skills.

Key Responsibilities

• Receive, review, prepare, and process transportation, customs, and regulatory documentation, including house and master air waybills, commercial invoices, and customs entry documents.
• Prepare and submit customs entries while ensuring compliance with import/export regulations, customer requirements, and company procedures.
• Coordinate transportation orders, freight bookings, and shipment scheduling to ensure timely movement of freight.
• Monitor shipment status and customs clearances, proactively communicating updates and resolving issues with customers and service providers.
• Accurately enter, update, and maintain shipment and customs information in company operating systems.
• Dispatch freight in a timely manner to prevent disruptions within customers' supply chains.
• Communicate effectively with customers, vendors, airlines, trucking companies, customs authorities, and the global Expeditors network through email, phone, instant messaging, and in-person interactions.
• Review and monitor operational reports to understand performance, identify opportunities for improvement, and support department objectives.
• Execute customer invoicing accurately according to customer SOPs, rate agreements, tariffs, and company procedures.
• Build and maintain strong relationships with customers, transportation providers, and other business partners.
• Ensure all activities comply with internal policies, government regulations, customs requirements, and customer-specific procedures.
• Meet or exceed established key performance indicators (KPIs) supporting departmental, branch, product, and company goals.
• Analyze challenges creatively, identify solutions, and take proactive action to resolve operational issues.
• Continuously seek process improvements and operational efficiencies within the department.
• Escalate issues, exceptions, and critical decisions to management according to established guidelines and procedures.

Qualifications

Minimum Qualifications:

• Knowledge of customs brokerage, international transportation, freight forwarding, or global logistics operations.
• Understanding of import and export documentation

requirements

and regulatory compliance.

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities with the capability to prioritize competing demands.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Fluent in English.

Desired Competencies:

• Customer Focus
• Problem Solving and Critical Thinking
• Operational Excellence
• Compliance and Risk Awareness
• Collaboration and Teamwork
• Time Management and Reliability
• Continuous Improvement Mindset
• Adaptability and Learning Agility

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

• Please note, this opportunity does not sponsor work visas and has no relocation assistance.
• All your information will be kept confidential according to EEO guidelines.