Role details
Company Description
- We take care of our employees, and they take care of our customers!
- Become a member of a global community!
- The international logistics industry is an integral piece of the global trade puzzle; we make the world go round.
- Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- Expeditors is a global logistics company headquartered in Seattle, Washington.
- As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.
- Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
- We recruit, train, and retain the very best logistics and technical experts the world over.
- We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more.
- Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
- Mastering our customers' standard operating procedures (SOP).
- Understand department process flow and look for best practices to improve operational efficiency and productivity.
- Collaborating with management
- Monitoring shipments in transit (Outbound Workflow, etc.) daily to ensure the following:
- Data integrity for events and references (APR, APT/XDD, RDL, SHI, SHR, etc.) are updated properly.
- Customers shipments are delivering per KPI's, RDL's and SOP's
- Exceptions are managed and resolved immediately.
- Communicate effectively and timely with customers, Expeditor's offices worldwide, and co-workers through high volume of email, phone, instant message, and in person.
- Status Reports sent out daily to customers. Delays are notated with reasons for the delay.
- Escalation of problems to Management when necessary.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Always meet compliance to regulations internal and external in accordance with government regulations.
Culture:
- Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary .
- Attend branch meetings and accumulate the required number of training hours.
Qualifications
- Knowledge of the Chicagoland area.
- Six months to one-year related experience in Domestic operations.
- Operations/Industry Knowledge preferred
- Excellent oral and written communication skills
- A proven history of providing exceptional customer service at all levels
- Excellent organizational skills, time management skills in addition to a professional attitude
- Great attitude and background based on compliments from customers and coworkers
- Strong MS Office skills including Excel, PowerPoint, and OneNote
- The position pays $20.00-$28.00 per hour based on experience and education
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus