Role details
Company Description
- We take care of our employees, and they take care of our customers!
- Become a member of a global community!
- The international logistics industry is an integral piece of the global trade puzzle; we make the world go round.
- Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- Expeditors is a global logistics company headquartered in Seattle, Washington.
- As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.
- Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
- We recruit, train, and retain the very best logistics and technical experts the world over.
- We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more.
- Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
- Manage, monitor and provide Q/A on all solutions running in the District
- Create reports based on needs of product and/or operational departments
- Internal reporting (i.e. status and analytical reports)
- Help quantify the productivity results of each solution or tool created
- Mapping processes using available tools
- Develop and provide technical training for operational staff
- Data analysis
- Expeditors system tools (i.e. Branch exp.o, Report Scheduler, etc.)
- Assist operations with data
requirements
needed to perform their daily tasks
- Maintain project ticketing system capturing status, timeliness, priorities and future projects and be able to provide this update to the reporting structure for this position
- Incorporate new technologies and technical advancements within operational training
- Collaborate with other BPAs on best practices and technology solutions
- Develop and share AI (Copilot) solutions within the district
Physical Demands
- Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
- Write with pencil/pen/marker
- Functions performed primarily while seated at desk
Qualifications
- Expeditors Product and Service knowledge.
- More than 2 years of experience within operations preferred
- Strong leadership skills
- Self-management and project management skills
- Proficient in process mapping, execution of root-cause analysis and using problem-solving techniques
- Prior experience leading communication, public speaking and training
- Effective interpersonal skills, with ability to relate to employees at all levels
- Strong PC and analytical skills, including experience with Microsoft Office. Power BI, SharePoint and Visio
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
- Base Pay Range $55,000-$70,000 annually, based on experience
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.