Role details
Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies.
Our platform offers three core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools, and Merge Gateway, the control plane for running AI in production.
- Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance.
- Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product.
- We are seeking a Deployment Strategist to lead and project manage our largest and most complex customer deployments.
- As the primary point of contact for select accounts, you will orchestrate cross-functional teams to deliver successful, timely, and high-impact integration projects.
- You'll partner closely with customers, engineering, product, and solutions teams to ensure a seamless onboarding and deployment experience.
- Your role will be critical in driving customer satisfaction, adoption, and long-term value, while also surfacing insights to improve our products and processes.
What you will do
- Own the end-to-end project management of large-scale customer deployments, from kickoff, successful go-live, and beyond
- Serve as the main liaison between customers and internal teams, ensuring clear communication and alignment on goals, timelines, and deliverables
- Develop and manage detailed project plans, proactively identifying and mitigating risks to ensure project success
- Coordinate cross-functional resources, including engineering, solutions, and product, to deliver on complex customer requirements
- Lead regular status meetings, provide progress updates, and manage stakeholder expectations throughout the deployment lifecycle
- Surface customer feedback and deployment insights to inform product and process improvements
- Build and maintain strong, trust-based relationships with key customer stakeholders
The ideal candidate will have:
- 3+ years of experience in technical project management, management consulting, engagement management, or a related field in technical SaaS environments
- Experience working with technical products and collaborating closely with engineering teams
- Proven track record managing complex, multi-stakeholder projects with high visibility and impact
- Strong organizational and communication skills, with the ability to manage multiple priorities and deadlines
- Excellent problem-solving skills, attention to detail, and a customer-centric mindset
Compensation
- The cash compensation range for this role is $150,000 - $165,000
- Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications. In addition to cash compensation, all employees receive an equity compensation package
Merge on the Rise:
- LinkedIn Top Startups 2023 https://znsrc.com/c/fjrcikipve
- Forbes Next Billion Dollar Startups 2023 https://znsrc.com/c/pqwaikbfql
- G2 Fastest Growing Products 2024 https://www.g2.com/best-software-companies/fastest-growing#list
Benefits
- Unlimited vacation + 10 public holidays
- 100% covered health, vision, and dental insurance
- $200 one-time home office stipend
- Free dinner when working past 7pm
- Annual company offsites and quarterly team events. Past locations have included: Nashville, Sonoma, and the Hudson Valley