Client Success Lead

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About the Client Success Team:

• The Client Success team at Affirm is focused on building and growing long-term partnerships with our merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth.
• As the primary post-sale point of contact, the team works closely with merchants to optimize performance, increase product adoption, identify revenue and GMV expansion opportunities, and ensure overall account health.
• Client Success also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affirm.
• As a Client Success (CS) Lead, you will work with our existing merchants to drive revenue and GMV expansion.
• The CS Lead position is a high-profile, merchant-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to optimization.
• The CS Lead acts as the central post-sale contact for Affirm merchant partners.
• This person will report to the Senior Manager, Client Success.

What You'll Do

• You will manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners.
• You will be responsible for managing contract renewals, updating pricing, and expansions.
• You will deliver a proactive client management strategy to drive incremental gross merchandise value ("GMV") along with revenue, and expand Affirm's relationship coverage.
• You will analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs
• You will manage merchant relationship health to ensure that both Affirm and the merchant are gaining the maximum value from the relationship
• You will orchestrate cross-functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchant.

What We Look For:

• 5+ years of B2B client-facing experience; preferably in a high-tech environment
• Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)
• Excellent customer relationship management skills with the ability to manage strategic accounts
• Experience in managing cross-functional projects with a high attention to detail
• Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
• Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred
• Comfortable using Salesforce and BI tools

Base Pay Grade - H

Equity Grade - 5

• Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
• Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
• For sales roles, the range provided is the role's On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.
• USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $187,500
• USA On Target Earnings (all other U.S. states) per year: $110,000 - $172,500
• Please note that visa sponsorship is not available for this position.

#LI-Remote

Remote-first with flexibility built in

• Affirm is proud to be a remote-first company.
• Most roles can be done from almost anywhere within the country of employment.
• Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work.
• All new hires will be invited to attend an in-person onboarding experience.

Benefits

designed for you

Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.

• We're committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we're happy to help.
• For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
• By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.