Role details
Company Description
- "We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors Founder
- We take care of our employees, and they take care of our customers!
- Become a member of a global community!
- The international logistics industry is an integral piece of the global trade puzzle; we make the world go round.
- Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach in logistics.
- Expeditors is a global logistics company headquartered in Seattle, Washington.
- As a Fortun 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.
- Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission:
- We recruit, train, and retain the very best logistics and technical experts in the world over.
- We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more.
- Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
www.expeditors.com
Job Description
- The Logistics Coordinator will be part of an Onsite Team (located at customer's premise in Palo Alto, CA) supporting one of Expeditors high-tech customers.
- The Logistics Coordinator is a key member of the operations team which facilitates the efficient and timely movement of goods worldwide.
- The dynamic nature of this team requires individuals who can think quickly, act independently, and proactively solve problems before they arise.
- Strong customer service skills and effective communication are required.
Responsibilities
- Enhance customer relationships by identifying areas for improvement in the overall customer experience
- Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
- Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems
- Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA
- Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
- Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary
- Maintain knowledge of customer and company policies on all aspects of product movement
- Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs
- Identify and articulate process improvement ideas to support operations and projects
- Create documented process for customers when requested - SOP/SWI creation
- Support the implementation of company's culture within the team
- Work towards individual and department Key Performance Indicators (KPIs)
- Stay up to date with the best practices and techniques in supply chain and proactively apply new knowledge to improve processes
- Work with Wing planners and project managers to agree delivery schedules and create plans to support on time delivery
- Work with clients to understand Dangerous Goods (DG)
requirements
and gather necessary documentation
- Collaborate with the different vendors and partner teams to collect Asbestos letters
- Other duties as assigned
Qualifications
- Bachelor's degree or equivalent working experience
- 1-2 years of experience in logistics and/or high volume customer service roles
- Fluent in English; excellent written and oral communication skills
- Excellent customer service skills
- Strong organizational, communication and problem-solving skills
- Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
- Analytical mindset with the ability to interpret data and make informed decisions
- Possesses a positive, can-do attitude
- Strong knowledge of Microsoft Office, Google Workspace
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Dug, Dental and Vision
- Life and Long-Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Expected compensation range from $72,000 - $76,000 annually