Role details
Job Description
- Exceptional company in South Franklin involved in manufacturing industry has an immediate opening for an Experienced Customer Service Supervisor due to recent advancement of previous Supervisor!
- Excellent Direct Hire opportunity in a business casual environment with great benefits!
Qualifications
In this role you will be leading a team of Customer Service Specialists and performing duties to include:
- Implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends and determining system improvements
- Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Determines customer service
requirements
by maintaining contact with customers
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
We are seeking a candidate with at least three years of Customer Service Management/Supervisory experience and a strong track record of results.
Additional Information
This position is looking to pay $ 50,000.00 to $56,000.00 based on experience.