Visual Keyholder - River Hills Mall

Job Description

The role

will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M.

• You will actively drive sales in the store and are responsible to implement the Visual Identity.
• The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.
• This position reports to our Store Visual Manager (Based on volume).

Your Day to Day*

Sales and profit

The Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines.

The role

will execute floor moves based on those joint discussions.

Fashion Knowledge

• Ensure you are up to date with current fashion trends
• Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards

Direct Customer Service

• Ensure you meet customer expectations on direct service according to H&M standards.
• Support the store to achieve an excellent customer experience.

Indirect Customer Service

• Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.
• Create a clear red thread from windows to A-area with wearable buying suggestions.
• Ensure high-quality garment presentation every day together with the store team
• Maintain clear customer flow through fixture placement and navigation in line with H&M standards
• Launch and maintain all sales campaigns and activities on time and according to H&M standards.

Commercial Routines

• Together with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets
• Adapt the store planning according to store needs and budget from the Commercial plan
• Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities

Visual Store Operational Routines

• Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions
• Complete all sales floor and window morning routines daily before the store is open
• Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.
• Keep visual room organized and safe.
• Keep all Visual materials in the store current and share information with the team on seasonal changes.
• Paint & maintain the windows as necessary.

TEAM

The Visual Keyholder will support the Store team to enhance the customer and working experience in-store through coaching and Development. Together with the Store Management team, the Visual Keyholder will ensure that all legal

requirements

and H&M policies are fulfilled.

Training and Development

• Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook
• Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
• Seek Visual Merchandiser potential for succession

Communication and Legal Requirements

• Ensure that all communication in the windows and sales floor complies with local legislation

Back of House Routines

• Perform all store routines, including the opening and closing of the store, by following all Company practices and procedures
• Work with timekeeping and scheduling system including approving timesheets
• May be assigned overall store responsibility in absence of Store Manager or Department manager when opening and closing store

Security

• Promote employee and customer safety
• Resolve health & safety, legal, and security issues
• Address any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team

Financial Accountability

• None

Qualifications

What You'll Need to Succeed:

• Inclusive, positive, creative, and willing to learn on the job!
• Passionate for customer service and helping people find their style
• A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
• 1-2+ years of transferrable experience welcome. Previous keyholder

responsibilities

• You have the ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool
• Must be able to work with hand and power operated tools (Iron, Steamer, etc) and lift in order to execute display setups
• Must be able to work a flexible work schedule, including nights and weekends
• May be required to travel to support other stores

Why You'll Love Working for H&M

• Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
• Endless growth & development opportunities.
• Dress your personality. We encourage you to dress your personality all day, every day.
• Did we mention our discount at H&M, &Other Stories, and COS?

Additional Information

*This job posting highlights the most critical

responsibilities

requirements

of the job. It's not all-inclusive. There may be additional duties and

responsibilities

assigned for this job at the company's discretion.

**H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Benefits

• We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe.
• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.
• Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.
• In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
• You can read more about our H&M Incentive Program here .
• In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity:

• H&M is a part of H&M Group.
• At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation.
• Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas .
• Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world.
• Hence all diversity dimensions are taken into consideration in our recruitment process.
• We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here .