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IT Support Specialist

OpenAI

Seattle·$60 - $108

$60 - $108

entry

On-siteCustomer supportVerified

Source checked 16 hours ago.

Posted 1 year ago.

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About the Team

The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience.

About the Role

As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues. Your

responsibilities

include resolving incoming support requests, coordinating with vendors for equipment procurement, repairs, and maintenance, and actively participating in process and systems improvement initiatives.

We're looking for people who are customer-focused, technically proficient, and proactive in enhancing IT processes.
You should excel at clear communication with both technical and non-technical stakeholders, have robust expertise in IT systems (with a strong background in macOS, and ideally Windows), and thrive in collaborative, fast-paced environments.
This role is based out of our Bellevue, San Francisco, or Mountain View office and requires 5 days in office per week. We offer relocation assistance to new employees.

In this role, you will:

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