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Support Program Manager, Partnerships

OpenAI

San Francisco·$216,000 - $240,000

$216,000 - $240,000

senior

On-siteOperationsVerified

Source checked 2 hours ago.

Posted 1 month ago.

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About the Team

The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional.
We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products.
We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale.
OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We're seeking a Program Manager to lead support readiness and operational programs for OpenAI's cloud and strategic partnerships. You'll work closely with Engineering, Product, Support Delivery, and external partners to translate complex technical and business

requirements

into scalable customer support experiences.

This role will help define how we support customers across partner ecosystems, from launch planning and issue-routing workflows to escalation management and ongoing operational improvements.

In this role, you will:

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