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Client Success Lead

Affirm

Remote US·$125,000 - $187,500

$125,000 - $187,500

senior

RemoteCustomer supportVerified

Source checked 3 hours ago.

Posted 8 hours ago.

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At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About the Client Success Team:

The Client Success team at Affirm is focused on building and growing long-term partnerships with our merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth.
As the primary post-sale point of contact, the team works closely with merchants to optimize performance, increase product adoption, identify revenue and GMV expansion opportunities, and ensure overall account health.
Client Success also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affirm.
As a Client Success (CS) Lead, you will work with our existing merchants to drive revenue and GMV expansion.
The CS Lead position is a high-profile, merchant-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to optimization.
The CS Lead acts as the central post-sale contact for Affirm merchant partners.
This person will report to the Senior Manager, Client Success.

What You'll Do

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