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Director, Customer Operations Vendor Strategy & Execution

Affirm

Remote US·$255,000 - $335,000

$255,000 - $335,000

exec

RemoteOtherVerified

Source checked 6 hours ago.

Posted 25 days ago.

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At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

We're looking for a senior leader to join the Affirm Global Operations team as the Director, Vendor Strategy & Operations to lead Affirm's global BPO and vendor operations program and serve as a true partner in reinventing how we serve customers at scale across our large global vendor network.

This leader owns the customer operations vendor strategy, performance, and outcomes of our global servicing network vendor program — customer experience, compliance, operational excellence, resiliency, and cost-to-serve — across a rapidly growing and complex business.

The role

will be taking ownership and providing programmatic oversight of the vendor program for operations.

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